WWW.PATSTRAINS.COM The site is now UP

The site is up and running.

Thanks

Pat

I wonder if it had anything to do with the "technical glitch" that took down United Airlines, wall street trading and WSJ earlier today?

Yes, it took down a national server and Hosting company.

I tried last night ordering with no luck  good it's back up. I'll have to try it again on my next order

Hey Pat, have you ever tried to browse yor site just looking for let's say, a new o gauge diesel. Or maybe a box car? 65 pages of results is little ridiculous. I've bought from you before and it was a good experience but finding what I was looking for was pretty cumbersome. and I've had a couple friends of mine say the same thing. I'd buy more stuff from you but just going to your site and browsing around takes the wind out of it.

I second that... better division of items would make that just looking then seeing something I gotta have experience much better and more likely happen more often. Websites that a hard to search find me less often shopping. I would spend more time equating to more spent if it were easier to shop.

By the way, I love that you are active on this forum and your great service. That definately needs to be mentioned.

On the locally Philly 11PM news tonight, they mentioned computer glitches affecting United Airlines, Wall Street trading and the WSJ website outage.  But nothing about Pat's Trains!!!    What's up with THAT??? 

 

David

 

Yeah, they're priorities are all screwed up...

I third that. It is extremely difficult to find what I'm looking for.  The site is unorganized and hard to navigate.  A good site easy for people to order is what's needed.  Just some helpful thoughts

This problem is not unique to Pat's site.  Several other dealers have websites with absolutely atrocious search-engine capabilities.  Not sure where the problem resides, but it's a complete turn-off to encounter a HUGE list of search results and then not be able to filter down to the more meaningful items. 

 

Yes... I'm the first to admit that there's always the telephone.  But why stand in the way of folks trying to spend good money online -- especially at the exact moment they're ready, willing and able to buy???   

 

David

 

I have attempt to contact pat even by phone during hours and he does not answer. It seems impossible to contact him. How can I support the shop if I cannot buy on his site and cannot contact him through the phone?   Pat also does not return any messages sent on his site. I know I'm. It the only one that has this issue. I wish it would be fixed I would like to give my business to all these sponsors

I'm surprised we haven't heard from Pat. To get this kind of feedback is pretty good. pats got good stuff but I've bought tons of stuff because I didn't realize I needed it until I saw it. I can't just shop on his site I have to know what im looking for

Pat Says, Yes, it took down a national server and Hosting company.

 

United Arlines, NYSE, and WSJ Computer Glitches are all unrelated and wouldn't run on a server or hosting company that had anything to do with PAT's Trains, the 3 Companies i think are a little bit bigger than Pat is.

 

It wasn't just after that happend though. It's the design of the site   Try to e mail him using the screen where you put your questions or comments. It does not work or he does not check them.

We've been there often enough to know he answers the phone. The main one is right by the register and there are others around he can get to from other parts of the store. 

Everytime I've called the store, Pat has answered.  My bank account can attest to that!  And items that I've purchased typically ship the same day.  Terrific service!!!

David

I must be missing something.  It would not be the first time.

Go to the top the home page at Pat's Trains and click the "Product Search" button.

From there, you can either key in a search like "MTH Caboose" or a specific catalog number like "10-3047".

The exact results you're looking for will be returned to you.  IMHO, the fact that a broad search like "MTH Caboose" returns seven pages of items is impressive, not "ridiculous".

 

Try it, you'll like it.

Steven J. Serenska

Hey, Guys

I can tell you that our site is one of the better sites on the web. I know that our search function needs some attention and we are working on it as we speak. Our new pre-order section is going to be divided by catalogs. I can tell you that we always answer the phones and our tech service is one of the best. If you are having a problem contacting us please check the phone number. I can tell you as of today we have had over 4000 transactions with happy Customers. If by chance we failed I hope you will give us another chance.

Thanks

Pat

My personal cell number is 304-281-8145

PATRICK'S TRAINS

142 29TH STREET

WHEELING WV 26003

304-232-0714

WWW.PATSTRAINS.COM

E-MAIL PATSTRAINS@AOL.COM