I'd like to give a much deserved "Thank You" to Phil Hull and Kathleen over at the Lionel Repair Facility in Canfield, OH.
One of my Legacy Steamers was in need of a Warranty Repair. By chance, I had a business meeting on Friday, March 7th less than 20 miles from Lionel's Canfield Facility…..so I thought I would just drop off my Legacy Santa Fe 3751 in person.
Unfortunately, traffic was a little worse than expected on the way over and I was not able to make it to the Facility by their 5:00 closing time. (Keep in mind this was on a Friday.) But Kathleen made arrangements with Phil for him to await my late arrival. When I pulled into the parking lot at 5:15 or so, Phil was there waiting for me….and was actually quite pleasant about it.
That was top notch Customer Service in my book….and very much appreciated.
Much thanks Phil & Kathleen!
-Tony
