Anyone been able to reach Lionel Customer Service as of late?

I spoke with them last week about a specific part I was looking for.  I think it was Thursday

Been about a week for a reply on email 

Lehigh Valley Railroad posted:

Been about a week for a reply on email 

Haven't received replies yet to emails of 2 weeks ago. Planning to call tomorrow.

Jeremy,

If it's not under warranty, good luck.  Was told by two Lionel Customer Service Reps, earlier this year, that Lionel only works on items that are within the warranty period - 1 year from date of purchase with receipt.  I was directed to send an engine to a Service Station.  As far as paying for shipping, you'll have to pay for shipping one way at least.

Zeke13

Last thing I returned to them Lionel paid for shipping both ways

jeremy ferrell posted:

I tried twice today, no avail.   Have left two messages in the past  week.   I'll keep my thoughts to myself on how I feel but it would be really nice to get my DOA legacy steamer fixed.   I know this was a problem in the past but i thought they had gotten back on top of it.   No service stations near me.  Not paying to ship it to someone.   They've always done right by me in the past.  I hope this new direction isn't permanent.   

Jeremy,

  When I called I got a message to leave my phone number and a rep would return my call. Took about 15 minutes and sure enough got a phone call and an answer. Give it a try.

JohnB

it’s under warranty.   brand new out of the box and dead.   A6 atlantic.   thanks for the feedback.   I’ve never had a trouble getting taken care of with what  i consider good service when I actually get to talk to someone.   We’ll see.  

I sent them an email over a month ago about the PolEx RPO (and, no, a vague reference to it on the J stripe color thread does not constitute a response).  Crickets. I have bought 150+ Lionel scale products in the last eight years. I’m as loyal as they come. But, they deserve the criticism for this and several other documented reasons. 

Rider Sandman posted:

I sent them an email over a month ago about the PolEx RPO (and, no, a vague reference to it on the J stripe color thread does not constitute a response).  Crickets. I have bought 150+ Lionel scale products in the last eight years. I’m as loyal as they come. But, they deserve the criticism for this and several other documented reasons. 

I think this E Mail “Thing” isI a hit and miss proposition!  They are answering some calls , but ignoring others!   It’s happened to me several times!!

Fredstrains