Big Thank You To Jeff At Mr. Muffins

Nice.

How did you get the foam pieces out without bending the end rails? Mine came bent too. I carefully bent it straight at the center cross beam.

Charlie

I received the Long Island RS-1 for Christmas and everything was perfect, including the end rails. I was able to remove all of the foam without a hitch. The paint was flawless, even though they used too dark a shade of gray for the Long Island tichy paint scheme. Also, they should have painted the cab hood black and the they used passenger sounds instead of freight. All minor issues to me for another excellent mth railking imperial scale product.

Charlie,

I used a pair of needle nose and just pulled slowly to remove the foam. I confirmed that the center piece is metal with a magnet, I'll probably try to straighten them out.

Thanks everyone,

Jeff

Customer service, thats what it is all about when running a business. When you provide great customer service you business will do great. Plain and simple..

Those bent handrails, particularly on the front and rear, are very common, and not just on this model engine. Not a big deal. Just bend them back straight. I've never had any of them break - the metal is bendable, obviously. I usually use my index finger and middle finger, evenly spaced along the length of the handrail, and slowly bend it back until straight.

Alright Guys, I maned up and straightened them, problem solved...Thanks everyone for the encouragement!

Jeff

As for lubricating the motors...I'm assuming that you mean the worm gears. The motors are maintenance free.

There is no need to remove the shell. The trucks have grease ports where grease can be applied. Just remove the screw to access.

Thanks Catnap, yes I meant the worm gears. I was unaware of the grease ports. I will have to check that out. This was my first new MTH engine in a while.

Jeff

@Postwarman posted:

    I just wanted to say thank you to Jeff at Mr. Muffins. I ordered and received a MTH Eastman Kodak RS1. I was super excited to find this as I worked for Kodak for 16 years. When I got the engine I found that the horns on top were bent very badly, they were crooked and there was even a spot of glue on the top of the cab, chips off the handrail and the still existing issue of the end handrails being bent inward. I don't know if MTH QC is slipping since they are winding down, but needless to say I was disappointed. I let Jeff at Mr. Muffins know about the issues, they weren't his fault, the engine was new and sealed. He immediately offered to exchange the engine from the two that he had left.  The replacement was much better with the exception of the bent end handrails. So Thanks Jeff! I really appreciate the great customer service. Now my question to the forum, Has anyone else gotten a RS1 with the bent rails? I am afraid to try to straighten them, I can't tell if the center V shaped piece is cast or metal. I don't want to break them, there is no protrusion from them underneath the frame. I was thinking of trying to speak to MTH service to see what they say, This thing is so full of railings, I don't know if I can even remove the shell to lube the motors. I've included pics of the bent end rails, interested in everyone's thoughts on the end railings..

Thanks,

Jeff

Jeff,Steve and all are “salt of the earth”.  Great all around.