Kudos to Mike Reagan

Thats for sure! Its to the point now that Mikes middle name should be on the orange and blue boxes!

Roger your 100% right. Thanks to Mike Reagan.

Thanks, Alex

Yep...I will join in as this demonstrates the best in customer service!  Mike realizes that responding in a timely and helpful manner builds satisfaction and loyalty...

Thanks Mike..

Alan

I could not agree more.  Mike is an asset to Lionel and to the consumer.  He does it all, personally returns phone calls and emails, posts informative videos on you tube, chimes in on the forum, not to mention that he pretty much knows everything about the hobby. 

I agree with Alan, in that Mike has kept me a loyal Lionel customer.  I understand, frustrating as it may be,  that problems with brand new engines will happen, but I KNOW that Mike we take care of it and have it back to me in not time!  I buy Lionel products worry-free because of Mike. 

Kudos and a hug big guy!!!  The turnaround time on parts and the excellent customer service should be something that Lionel is proud of.  It should be one of the best selling points for Lionel products today.

Those who can should certainly plan to show their appreciation to Big Mike and his crew by attending the Lionel Service Center open house on Saturday, August 18.  Ed Boyle and I certainly plan to be there.

What I think would be a good idea is for Mike to produce an FAQ on the Lionel website of all known problems they receive into either generic faults and specific engines re TMCC/Legacy issue. This would then give us an idea of what sort of problems we encounter to give us an understanding for easier diagnosis and if possible a means of fixing them ourselves.

Regards,

Neil

another kudo for Mike.  too bad I'm and the left coast or I would be at the open house.  maybe someday.

I can only say that Mike has giving me 5 star service. He understands that this is supposed to be fun. He goes out of his way to get things fixed, and back to the customer in the shortest amount of time as possible. He strives to have the best customer service in the

business. All of the staff working out there have always been very helpful.

Thanks Mike, and to your staff.

Vic

If I could be there in person, I most certainly would. But I will be there in spirit, and I wish to take this opportunity to thank Mike Reagan, Lionel in general and the members of this forum for the outstanding help that I have received from all of you. You have all made  living a long long way from the nearest Lionel dealer so much easier for a certified train nut. 

Kudos to Lionel for having the good sense to hire him.  One of the smartest moves they have made to enhance their reputation.

I think it would be better if we didn't have so much experience with Lionel customer

Service. They should consentrate on quality control in production. Things like builder

Plates, memory modules, smoke units etc.....

Mike is the best. If only Jerry would take lessons from Mike, the company would be in a much better position along with better profits. We need to have Mike replace Jerry C.

I totally agree, Mike has sure been a spirited difference in Lionel.  Jon Z. and there are a few other Lionel staff who have contributed to the forum.  I think everyone, including several of the OGR forum members, have created a great working relationship.  Thanks to everyone involved, the forum is much better for sure.

Everyone have a great weekend.

Ken 

A big 'Thank you' Mike Reagan, John Z, Ken, and the supportive staff at Lionel Customer Service for a swift turnaround last week on our new Mikado. This kind of service will definitely influence my buying decisions in the future.

Thanks for taking care of my my issues and for all the great videos.

Chris, do you know how much product Lionel puts out, there's bound to be some problems 

so there will be a great need for there customer service. I worked for car dealers years ago

and we had a huge customer service because we put out so much product. and it was a very high line car and we had tons and tons of problems with brand new cars. it's everything and it's with all products.

I thank MIKE REAGAN FOR HIS OUTSTANDING EFFORT AND HARD WORK AND CARE FOR HIS CUSTOMERS. 

Mike WHO? Great guy . Great Service.

Jim D.

I have been trying to email Mike Reagan at the email in his profile, but it keeps getting rejected a day or so after I send it, and he does not receive it. Any suggestions from the Mike Reagan fan club please?

I don't understand the appeal of going to a service center. Everyone has their own idea of fun but this is just not my cup of tea. Sounds kind of like going to a car garage. 

Alex, I see it's all about how much product.

 As long as you accept a high priced low quality product. They will keep producing it.

To rely on customer service to make a product good is not good practice.This stuff was

Broken when it his the box at the factory in china. They knew it and figured that customer service would make it right. What does that do for your C-10 brand new rating?

The car dealer you worked for. Was it a GM dealer? Look at them now, been bailed out

And already losing money.

Good for Mike. Without him Lionel would be bankrupt again.

Never ceases to amaze me the few that still have to whiz in everyone else's Wheaties because they have an axe to grind.

"Look at them now, been bailed out

And already losing money."

They've made a profit for the past 10 quarters, aka 2 1/2 years.

Marty, I must agree with your comments. I meant this post as a compliment to Mike.

Roger

While I have no issues with anyone who has a problem with Lionel or any other vendor for that matter, the point of your post was to give some recognition for someone who is trying to change what we've been "used to".

It should have stayed in that vein and a new thread started or choose the hundreds of others that already deal with QC.

If Mike Reagan reads this, I would appreciate if you could contact me, my emails to you are bouncing, I need to speak to you for your assistance please.

You can contact me through my website shown at the end of this post.

thank you.

Dave Allen

Dave

Probably the best course.  I checked his profile email and it looks correct.  Maybe try all lower case and see if that works as I never used all upper case text.

Dave, what do the headers of the bounced mail look like?  Your mail may be being routed through a server that mangles the addresses, actually has bad routing tables, or is possibly black listed.

Chris totally wrong about GM dealer, it was Acura and Honda and also Toyota dealer

Talk about high priced cars with tons and tons and tons of problems if you never worked in the car dealership business would would never realize how many problems and issues there are. how would you like to buy a 50,000 Acura and have your transmission go and your high tech radio fail. We used to change 4 to 5 transmisions a week and about 8 to 10 radios a week and thats just the tip of the iceberg. My point is it's everything today nothing is built the way it should be. Sign of the times. This thread was about how good Mike Reagan is, SO MY HAT COMES OFF TO HIM FOR THE GREAT JOB HE'S DOING \.

WAY TO GO MIKE. 

Thanks, Alex

I don't know about this Mike Reagan bandwagon thing . . .

I've offered to buy him a burger at York for two years now and he keeps dodging me.

You'd think he is afraid it's a poison burger.

Scrappy

It is not just about the amount of product made, but also the level of sophistication involved. "High tech" item will always fail more often that "low tech" items, whether it is toy trains, high end cars or the space shuttle. The more complicated it is the more service it requires. I also commend the Lionel service department for a job well done, when you make stuff on one end of the planet and toss it around on ships, trains, and trucks for untold thousands of miles somethings are bound to get broke, just look at all the electronics that are returned to big box stores every day.

Chuck it was one of those system generated failure to connect messages. Anyway, Mike has contacted me, I guess as a response to this forum. Once again it proves the value of it's existence. Thank you OGR forum.

Scrappy

I know what you mean on buying him lunch. One day I tried to beat him to the punch on buying him dinner and he wound up paying for it. I think it becomes a game with him.....I really enjoy his smile and his attitude. Any other guy in the service business would not be as happy as he is. He actually makes you happy that you called him about a problem.