Here's a public "thank you" to Weaver and an acknowledgment of their customer service. I had purchased a MR Baltic 4 years ago before I retired with the intention of running it on the "someday" railroad. That someday was about 10 days ago and the engine was DOA. I sent it to Weaver a week ago and I received it today. It works great and I'm very happy. So, many thanks to Gary and the crew at Weaver.
(Please, let's not use this post as a spring board to decry troop cars)
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Those GUYZ are real good on there customer service. I always had no problems,great guyz.
Weaver and Gary and everybody are great!!!
Ok Jim,
No decrying of troop cars here
I am glad Weaver took care of you.
Richard
Glad to hear Weaver took care of your problem and you are pleased with their service. Positive posts are always refreshing.
Ok Jim,
No decrying of troop cars here
I am glad Weaver took care of you.
Richard
+1
Jim
I've been working with Gary for years. Never met him face to face, but talked to him dozens of times on the phone. In my book he's the best in the business. He's fixed stuff, sent me parts, given me good advice, and just generally made himself a billboard for the fact that Weaver has the best support and service in the business. I have that same Milwaukee Road F6a Baltic. There were some operational issues with it and Gary gave me the information I needed to get it going without having to send it in. It is the best looking, best detailed brass engine in my collection and is definitely a favorite. Thanks Gary, you and Weaver are the best.
Weaver is one of the best when it comes to customer service. They always bend over backwards to make it right.
They answer the phone and get you to a PERSON, here in the USA!!! Their service and attention to detail is why WEAVER Products command a high percentage of my rolling stock roster
I've just had a great experience with Weaver customer service.
I had ordered 3 of one of the Tropicana 57' mechanical reefers. They come in 3 different road numbers. Weaver standard policy is to ship one of each number if you order 3 of the reefers. When I opened the shipping carton I found that I had 2 of the same road number. I e-mailed Weaver, and received an e-mail early the next morning. They said they would send a prepaid return shipping label. Well, today, I received the replacement reefer with the third number along with the prepaid return shipping label. Wow! Talk about great service.
The duplicate reefer is packed with the return shipping label applied, and it will be taken to UPS tomorrow.
Thanks Weaver.
Yep, good bunch.
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