Is that the latest one? I have the most recent #2233442 BNSF Heritage ES44AC and have almost the same problem. I say “almost” because mine only derails the trailing rolling stock when going into right hand curves. Works fine on left hand curves. I studied the coupler and pilot, and I THINK the problem is caused by a stiff wire MU hose on the right side of the pilot that stands off the pilot a bit. That wire seems to prevent the coupler from swiveling as far to the right as it does to the left.
I have not modified the pilot yet, but I am considering cutting that “hose” off and then mounting it back flush to the pilot, allowing more swivel room.
Am curious what you learn from others on this thread.