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Ten month after I bought my brand new Southern Crescent, it failed: no head light and locomotive does not move forward or reverse, it hapen from one day to the next one, got in touch with my dealer in Miami Ready to Roll (Bill nice guy) and he try to help me checking this and that and nothing works, so, I decide ship my locomotive to him and he try to fix it, but, unfortunately he was unable to correct the problem I he inform me that he will ship my locomotive to Maryland to get it repair, that was on April 4 I believe, well, today is 28 and he does know when MTH is going to ship my locomotive back; my question is: How much longer do I have to wait for my locomotive? Why is taking so long? Is the MHT service is so slow? A year ago or so I have to send my Lionel ES44AC UP to get it repair under warranty to Ohio service center, since the day I shipped my locomotive until the day I  received it back from Lionel service center, it took 15 days; go figure: is Lionel service better that MTH. 

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MTH is a smaller company than Lionel and yes Lionel has a larger service center.  So you see a longer backlog at MTH.

 

This is a warranty issue so it should be faster, but RJR's questions are important.  Also remember York Train Show just completed so a period of time there were less folks at MTH to do work.  G

The dealer shipped on Apr. 4 and ussually take less than a week to get to MTH service center in Maryland by UPS, (I do not believe if some body tell me that it take three weeks to get from Miami to Maryland, because I order from CA electronic components to Lake City in Fl and it take six days by UPS) very disappointment with MTH service. 

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