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If she's under warranty I wouldn't take the shell off. I got scolded by Lionel and was told if I did it again the warranty was void. If they tell you to take it off that's different but you'd better ask first. It tells you the warranty is void in the warranty card if you take off the shell. Get an RA and send it back.
David

You know come to think of it.....When i fired up my new Legacy EM-1...it took a little while before the smoke really got going....I think the batting needed to really be saturated good before it started blasting smoke out....I put the recommended number of smoke drops in (see manual) I think it's like 12-14 something like that and put in a few more for good luck....At first i thought I had an issue...but...lo and behold smoke started coming out eventually....I even jacked up the setting on the Cab-2 to "high smoke"

Maybe you should give it another shot...before packing it up.

 

Nick B 

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