I recently purchase the CSX 6-28273. The engine came without a soundboard. I went on the lionel website and found the soundboard I needed (691RS5506). I called lionel to order the board and was told they needed an exchange..... Woooooo. How do I get back in business? Any ideas here or does someone know where I might find a sound board for this engine? Thanks in advance!!! 
Lionel did ask me to file an email request and they would try to accommodate. Not sure at this point.
Replies sorted oldest to newest
Well if you send it to them they will put the board in it .. But it's when they accept repairs out of warranty.. To make things worse there moving and will be down for 3 months..
Lionel is moving completely out of Canfield, OH?
Yea to North Carolina
You're kinda' SOL with Legacy if you don't have the old board. They're pretty protective of the Legacy sound boards.
I think the email request is your best bet, you might have some luck with that.
I know many are attending York. I may not hear back from Lionel until next week. I was hoping for an alternate source. Before I made the purchase I saw the sound board on the Lionel website, but did not think I needed an exchange.
I live an hour away. Is Canfield functional if I would bring the engine by.... with an RA number of course. Or is Lionel in the process of moving.
Access to this requires an OGR Forum Supporting Membership
