Originally Posted by RAL:
Obviously this forum is a tremendous resource for knowledge and the people all seem very nice. That being said, there are too many excuses made for shoddy quality from the major manufacturers because many of the big whigs on this forum are friendly with the people from the firms, so they lose perspective, or otherwise due to business / commercial interests cannot rock the boat. Either of those rationales is perfectly understandable -- we're all human -- but if it were me rather than continue to defend what is apparently a pretty significant issue I would just keep quiet.
As you your point, I agree and find it not credible that the dealer has an impact on quality. I don't buy stuff on Ebay generally (other than replacement parts where what you see is what you get) and I rarely buy from private parties (and I have been burned, here and elsewhere when I have). So my defective purchases apparently came from the same shady dealers that you use, many of whom are forum sponsors here too. Shame on us.
After a real train-related fiasco last Christmas morning dealing with defective trains, this year the dealers who have my pre-orders for the kids are under instructions to test the stuff before it ships. Trust but verify. Otherwise any more issues and I will completely stop purchasing the new items and run the postwar stuff for the boys. Shame, because the new features are great and I say that as someone who has had almost zero problems with my original TMCC equipment. The real issues are in the last few years, and are not related to technology per se, but rather simply put poor assembly / manufacturing quality techniques.
But if everyone is willing to take it, and instead of finding it ludicrous that expensive specialty items have a high failure rate, lauds the service of defective products ("Gee, Lionel got my defective locomotive back to me in two weeks so I shipped them cookies"), that's where you will be because that's where you are setting the bar. That's not to say after sale service isn't important, it is. But cut through the fluff and the goal of that process should be to cut down on the incoming problems, not make people feel better when you sell them a questionable item.
It is what it is. Luckily, it's just a hobby and these are just toys so it is not a serious issue, just an annoyance. But then you are back to the reality that if hobbies are annoying, why pursue them?
Take care and good luck.
I find this post very perceptive...and causes me to reflect on why I keep buying expensive products which have had about a 33% failure rate right out of the box.
I have realized that I do find the challenge of finding out what is in the broken "black box" interesting and consuming. That's after I get over my tantrum about another broken new item.
I also have a kind feeling about the dealers who really cannot test every item, have it remain new and unopened and unrun which seems to add something to it's value, and still make a profit on what I guess is a slim margin.
I think I also sympathize with Lionel and what they must have to deal with having product manufactured in China to save costs, and then spending much those savings with a relatively expensive repair department here in the USA. And it is a good service, I think we all agree on that...even if some repairs fall thru the cracks. After all, the geniuses are all here on the forum leaving less for the service department .
I have not encountered any shady dealers here or on the bay that I can document. I have found some uneducated dealers, product wise on the bay. That's to be expected and it's my job to do the research and sort them out. While that can be considered shady I prefer to just take it for what it is and move on.
And Lee, I never would have guessed that you avoid TMCC and DCS to avoid a bus driver's holiday. BTW, your comment about running significant rf on power lines makes me think about how that can result in under sizing the capacity of the conductors.
Rusty Trague commented on how conventional results in the lights going off when the train is sitting. Lionel handled the sound with a battery backup, perhaps that could be done for the lights now that we have the LEDs.