VL Big Boy Warranty Explained from Talk to Us

Nice response.

Glad somebody clarified this for us!

Thanks for your effort.

My guess is the blurb at the end of the manual is just the standard product warranty disclaimer.  I suspect it wasn't updated for the VL manual.

So it looks to me as long as purchased via an authorized dealer, registered, and not resold the warranty is 2 years and shipping cost covered.

since they make over 80 percent profit

Just curious, what color is the sky in your fantasy world? 

I just spoke with AMY yesterday on sending back my VL Challenger.  She was very helpful and cheery.  Had all the answers I needed.  I just hope the fix on the Challenger doesn't cost an arm and a leg?

Maybe Lionel's response wasn't "decent" enough for Bnsftrains. I wonder how many VL Big Boys he purchased?

"80 percent profit", is he privy to Lionel's financials?

jackson

My Christmas VL Big Boy had running issues, as I posted here. On 29 December I called Lionel and posted the following:

Lionel Contact,

I just got off the phone with Angela (Lionel CSR), she had me run a couple more tests (w/ and w/o Odyssey) and we established that the engine is not running properly. She will be emailing me a call tag later today.

 

As has been my experience in the past three years or so with Lionel Customer Service, they are to be commended for their superb efforts. Not only have all been very pleasant on the phone, but in each instance (I believe three prior instances with other engines) they have responded promptly and solved or fixed the problems entirely satisfactorily.

As promised, I received the call tag later that same day, and UPS'd the Big Boy to Lionel the following day, on the 30th. < No cost to me. >

Then, on Monday 05 January, I received an email from Lionel to let me know that they had received the Big Boy and are working on it. So far I believe Lionel customer service has been very satisfactory; wouldn't you agree?

Alex

My experience with Lionel's customer is very positive. Every time I have sent items to be repaired they are fixed and returned in a very satisfactory time frame. The service department is a well oiled machine.

Keep up the good work Lionel and THANKS.

Thanks Marty for posting that.

I had also asked the same question and Lionel had not gotten back to me yet.

You guys may be the train experts on here,but I will tell you with authority,there is not a real company in the WORLD clearing 80% in profit.Nick

as I posted in the other thread Brittany sent an RA and call slip within the hour of my call. Free shipping is absolutely part of the vision line warranty!

There is no doubt that Lionel is responsive to their customers and that the Talk to Us people are very conversive with us.

bob C.