Z STUFF DZ 1000, switch machines suspect WIRE SOLDERING, COMMENTS PLEASE

You might want to discuss this with Dennis first.  He is a good guy and I am sure that, if you have a valid case, he will help you.

I have a ton of the old ones. Only issue is when the gears strip. Otherwise they have been great.

Thanks for the reply guys.

Happy New Year to all

Jerry

Dennis Zander of Z-Stuff stands behind his products.

I hated the screw terminals.  Hard to get them to fold the wire.

The cases can be opened and wires resoldered.  I have some 50 on my layout.  Occasionally the gear on the motor shaft kicks loose.  I open them up and use a drop of epoxy to refasten the gear to the shaft (be careful you don't get any on the motor bearing).

Good afternoon Jerry, I had three of the switch machines that failed like yours with the solder joint of the wiring.

I was going to York and I took the three switch machines with me.

I talked to Mr Zander about the issues and immediately he said he would replace them free and of charge.

I pulled the three failed switch machines out of my bag and handed them to him in their original bags.

He walked over to his display and picked up three brand new switch machines.

He took them out of their bags and pulled on the wires to prove the point that these switch machines where soldered properly.

He apologized for the faulty switch machines and with a smile and a handshake problem solved.

With this type of professionalism I spent another couple hundred bucks purchasing Pennsy Seven Light Signal and Trackside Sensors.

I agree.   Steve from Ross Switches and Dennis from Z-Stuff are very professional and take Customer Service seriously.      I have purchased a lot and will continue to do so.  They stand behind their products.   

I tried opening 1 case and I couldn't get the circuit board out. I think I ruined a couple by trying to solder from the outside. The soldering does seem pretty flimsy though Chris

Thank you guys. Again, I will contact Z stuff Wednesday or Thursday.

Best to all, Jerry

Jerry, given the replies, perhaps it's time to edit this thread's title.

Perhaps you could take apart those that you have destroyed and practice up on your soldering skills. This is not an insult simply a suggestion. That’s how we learn.  Good luck.

I am really not bad at soldering it was just trying to get a tool inside the small space on the top of the machine and I guess I must have shorted somehow.

Thanks for all the replies, Jerry