Our friend Marty said it best and it's worth repeating as new members join. Marty would post this from time to time as a reminder. Marty was always there to help so let's honor his memory by following his suggestions.
With the holidays approaching and folks needing help, help us help you!
Marty Fitzhenry
"Some members request help from time to time with an operating issue. Here are a few things I would like to see in your request.
1. Make of engine and is it under warranty?
2. Item number of engine. (Not the road number on the engine. This the number on the box. For example Lionel maybe 6-xxxxx or MTH 20-xxxx)
3. Command or conventional operation.
4. Transformer used.
5. New engine or used. If used, is it a fleabay queen. Fleabay has lots of junk for bargain hunters. Remember, you only get what you pay for.
6. Did it run when you received it.
7. What have you or someone done or parts replaced.
8. Do not look for help and have people spend their time then state you are sending it out for repair. Don't waste people's time if that was your plan from the start.
9. If members spend time helping you out and you get your issue solved, let members know as the situation could help others. Many members looking for help pull the anchor up and never let anyone know the outcome.
I learn things every day from some smart people that make themselves available every day to assist OGR Forum members with problems. Please follow what I have thrown out as it will help the members who are trying to help you."