Lionel and MTH Service

Only 5 weeks? Impressive. Should Lionel really be obligated to pay for your shipping?

I get part of this.  I have a hard time paying 9 bucks for a 3 dollar part, so I like to give a laundry list of parts to a vendor be it Lionel or Olson's or Brasseur.  On the other hand 12 bucks for a 30 pound Lionmaster package seemed about right!

I ordered a bell for a steamer-9.00 shipping lionel same thing

And sometimes with the "right" part number, the Lionel part is different. Paid ten dollars for a "wrong" part and the only advice was to find someone with New Old Stock. "Musta changed the spec" he said. "Only have one more here and just as wrong as the one you have." But you do not just " change " a part randomly or intentionally when you do not make a newer version of the unit. And if you do, you need to provide the matching pieces to make it work. Have heard so much bull ticky from these " support" guys that I sometimes wonder if they are really girls in India reading a script and digitally disguising there voice. lol Maybe I might try emailing this Mike Reagan guy. Anyone have his email? Some say he is the only one at Lionel who can actually provide an intelligent if not satisfactory response. But it is same story with Rc planes. Some guys buy Chinese stuff and upgrade it to work correctly and charge for that service. And others sell junk cheap with the buyer knowing he till have to fix/ upgrade himself. Seems like Lionel with exception of real expensive stuff, just wants to seek junk for a hefty profit and just make excuses. But what else is new. Been discussed over and over. Sometimes it makes more sense to buy used junk just for the parts than deal with the parts depart at Lionel. Just my opinion.

mreagan at lionel.com  replace the at with the normal @.