Lionel customer service

I always call for repairs

You need to call to get a return authorization.  

Neal Jeter

I did, they sent a label, and the repairs took about 21 days. I am sure the process was  slowed somewhat by the hurricane/ rains in NC. 

My Legacy F7 set came back, all repaired, working perfectly, and with an explanation of what they found and what they fixed.  AND- they did a total evaluation of the units, because they fixed one thing that I did not know WAS a problem.   No damage to the unit(s) in the process, and no cost to me other than being W/O them for 21 days.

I am happy, not THAT there were issues with their "best" product, but happy with how Lionel HANDLED the issues. 

 It's about VALUE- to me (I run conventional or LC using a Universal Remote).  The features on a Legacy, if I don't use the Legacy system, are not worth the extra money.  The Bluetooth, the LionChief Universal Remote, AND the app, make this option pretty attractive.  Given the choice between a Legacy set at $ 850 or a LC+ F7 A/A set, maybe an estimated $549 - I would buy the LC+ every time.   Who knows- maybe I'll change my mind when I SEE Legacy at York!!

IMO, Lionel service is very good, having said that, the E-Mail is Not so good. Nuf said

Brent

Back during the "Mike Reagan era" email was the way to go and phone customer service was crummy.

The "new" Lionel seems to prefer the telephone.

The only disadvantage to the phone is its only good during business hours. 

Other than that , Lionel seems to still be taking care of people.

I had to order some unlisted parts and have nothing but good things to say about the young lady that took the order, and the timely manner in which they were shipped.

Thanks everyone for the info. I've thought about calling but I work 6 days a week and during their business hour too, so that's going to be a challenge. I might have to call in a sick day just to have this resolve. Thanks again!!!