You may remember the "hiccup" I had the first of Feb. with calling for a RA for my Y6B that needed traction tires. Went to Lionel Store in Concord the next day [as I was in Town for Bass Pro Shops event]. Saw Kristen in the store and she was concerned when I told her my story. She tried to find me at BPS and fix it that day. I did not have engine with me as told on the phone earlier they would not take it. Kristen got things lined up for the RA. I told her not to rush and just put it in line [wanted to be fair]. Friday I got a call [I missed] and an email asking me to pay for repairs [will not disclose the amount but very very reasonable]. Called back and all arranged. Engine is on the way home. Now that is great service. Other companies should take this as the way to handle customer service.
Thanks Kristen and Lionel.
