here is what i think of CSX
i hear alot from people that CSX hates steam trains
they hate EMD
Paigetrain, they don't hate anything or anyone. "They" -- that is, the executive-level management of CSX -- have concluded that they do not desire to bear the risk and the disruption of having steam excursions on their track. It costs a railroad a lot -- more than it can recover in charges to the excursion group -- to allow steam engines to run on its tracks. Some executive-level managements are willing to allow it for the goodwill it may produce, and others are not. The public image of a railroad that allows steam is good community relations, but it costs money. This is the age-old difference between different groups of people and their thinking. When I was young, Southern Pacific and Missouri Pacific were not friendly to railfans, but Union Pacific and Santa Fe were very friendly. It is just the way things are and have always been. Now, I will agree that the personal bias of each member of management does affect the corporate policy, but it's all business, not love or hatred.
It;s the same when they buy locomotives. Both GE and EMD have good products. If you go out to buy a pickup truck, you will have to decide between, say, Ford and Chevrolet. Each is a little better than the others in certain categories, and you will weigh the differences. Then, you will decide what features are most important to you, go to a couple of competing dealers and try to make a deal. There will be a difference in the price you pay, and the incentives they will give you and you will give your business to the dealer who gives you the most in return. It's like that when a railroad buys locomotives. GE learned from EMD that reliability is the number one consideration, and customer service is a close second. They listened harder to what the railroads liked and did not like about GE locomotives, and became as good as EMD. So, then it comes down to making the deal about how much the engine costs to buy, its fuel economy (Fuel is a very big cost to a railroad), and what they will do for the railroad after the locomotive is delivered. GE can often sell its locomotives at a lower price than EMD, and sometimes that's the most important thing to a railroad. Also, they have a "field service" group of mechanical and electrical engineers who do a good job of listening to the railroad about what it likes and does not like, and help the railroad find the best ways to take care of its locomotives. EMD used to have the best field service, but GE copied them and also became excellent in that area. The railroad wants the most reliable, most fuel-efficient locomotives for the cheapest price, and both EMD and GE compete to give them that. Apparently, GE has offered better deals overall to CSX much of the time, and that accounts for the number of GE's you see there. Also, locomotive builders like to sell a contract for a hundred or more locomotives to be delivered over several months, instead of ASAP. CSX can give the locomotive builders time to deliver instead of forcing them to work extra shifts or overtime to get an order completed ASAP. This is old-fashioned bargaining: I'll give you this if you'll give me that. And, remember . . . some people like Chevrolets better than Fords, and others prefer Ford over Chevrolet. Some people own both a Ford and a Chevrolet.
Don't believe everything you hear from other train enthusiasts, unless they themselves are railroad executives. It's business, not hatred. Every railroad sees things slightly differently from others, and, really all they are doing is making decisions that they believe will help them make more money than they spend. Even railroad executives who have unpleasant personalities are only trying to make a profit for their railroad. They might get cranky, but, after they calm down, they do what they think is in the best interest of their railroad's ability to make profit.