New WIU inoperative - Power light ONLY

Did you make sure to plug the WIU into the proper TIU jack?     Putting it in the wrong jack will cause a component failure that requires  R&R of the part  (de-solder, remove part, place new part, solder).

If you're good with this, it's not hard.  I've done it.

 Of course if this isn't a user caused issue, get ahold of MTH.. they will take care of you.

EscapeRocks posted:

Did you make sure to plug the WIU into the proper TIU jack?     Putting it in the wrong jack will cause a component failure that requires  R&R of the part  (de-solder, remove part, place new part, solder).

If you're good with this, it's not hard.  I've done it.

 

 Of course if this isn't a user caused issue, get ahold of MTH.. they will take care of you.

I have an older TIU that uses a serial converter. No confusion there. I was able to speak with MTH support a bit ago. They are referring me back to the dealer.

I'm glad I caught this now instead of December.

Dealer is sending me back to MTH. I'm within 60 days of purchase, so if this ends up requiring more time and money on my part I'll just file a charge back. This is a DOA device new out of the package. In the 40 years my family ran a consumer electronics store, at no point would we have told the customer that they had to contact the manufacturer to resolve a problem. That's just not something a servicing dealer does; that falls into the domain of a generic reseller, which is the impression I was left with after two phone calls to this "dealer".

Dealer support is everything with any brand you buy in the O gauge market.  None of the big manufactures want you to have a bad experience and and they are all more than willing to help when needed but you are right, it really was on the dealer to make this right.  I purchased items from many of the sponsors of this forum and whenever there is a problem they have never let me down.