Pick-up my SOO Auto Carrier 2-Pack Damaged

Wow bummer man I would be calling that hobby shop or lionel asap. Hope for the best out come for you

The people at LIONEL should have plenty left to replace this with or you could sell them to SIRT for aging, weathering, and other touches.

 

Andrew

Strange looking break, are the broken pieces in the box?

 

Clem  

Why don't you just return the damaged auto carriers back to the dealer for a refund.

Yea had one broke like that but the broken part was laying in the box. No big deal called the dealer and he replaced it.

I took them back to the LHS to either exchange them or get another set.  They had a another one in the back.  When we opened them up it was the same thing.  YIKES!!!!  They are going to call the distributor on Monday and let them know what is going on.  Hopefully there are some good ones left. 

Yea bummer. If I remember right the shipping box on mine was damaged, was thinking that might have been the problem. Hope they find you a good set.

My LHS experienced the same problem - every set that he got in from Lionel was broken in the same way.  IIRC, the tape dehisced, the door opens, then it shifts around in the package enough to break the door.  He notified Lionel early on with a suggested fix to the packing to prevent the problem - they showed no interest in his suggestion.  He returned all of them and eventually had a few come in unbroken.

Is it just the door that's broken? Lionel should have spare parts to replace it.

But Lionel attains parts by disassembling extra units these days.

 

So if they are all broken from a packaging issue, the ones meant to be harvested for parts could also be broken.

 

(and Lionel needs time to take items apart... sounds like these just came in, so that likely wouldn't have happened yet)

 

-Dave

 

That was not the SOO paint scheme that I would have chosen.

 

I like the SOO red auto rack on the TTGX TRAILER TRAIN bright yellow flat car scheme from 1988.

 

They can take the ones I did not buy and re-use them for parts.

 

Somebody might have dropped the shipping container.

 

Andrew

Well look st the bright side, at least the stirrup rails and coupler were not damaged.

Good points. I suspect that the containers arrived from China intact and undamaged. The trouble most likely occurred on the domestic leg of the journey.

Well guys I'm not sure what is going on with these anymore.  I went to my LHS to get a follow-up and I was told that Lionel hasn't responded back.  I'm getting a little frustrated on the slowwwwww responds to fix the issue.

sounds like standard operating procedure when it comes to big business service departments.

 

were your friend, give us your money...

 

payment received, wait...who are you?

 

 

Friend just got 2 packs of 89' auto racks and 86' box cars. Says auto racks are ok, 1 box car has busted coupler, the other has broken and missing steps, said box is fine.

Paulboes,

I do not know the terminology used today. I really feel sorry for your sad experience. Honestly, I would not accept any of them the way they are. It is time to ask for a refund and take a walk. If it would make you feel better you can wave, good-bye.

                                                     

They are probably all at York this week, at least all the higher-ups. Lionel is not that big of a company, I'm sure they don't like the situation any more than we do as consumers. It is unfortunate for all that this happened. Hopefully they will get things resolved and all will work out in the end.