... when I tried to turn the drivers I noticed how stiff they were to turn. I couldn't pinpoint the issue at first, thinking it was the motor I disconnected it but the problem remained. I lubed the running gear which helped some, but I noticed when I loosened the steam chest screws it ran better. I ended up placing a shim (2 washers) between the steam chest casting and the chassis, problem solved.
Bob the wheels on a Williams loco are not supposed to be back-drivable. It's a self-locking worm gear drive. You can damage the mechanism if you try and turn the wheels with the motor stopped. If you're referring to the 1989 "Crown Edition" Mikado, it has a SAMTech (Samhongsa) gearbox that determines the mesh between the worm and worm wheel. It's a well-made piece. Unless the gearbox clamping screws are stripped, it's not adjustable.
Shimming the steam chest might have resolved a bind in the side rods, valve gear, etc. There's no way it could have affected anything related to the gearbox, motor, or worm.
EDIT: John I agree with you regarding the unbalanced flywheels. A lot of Williams locos had that problem and it's easily solved. I disagree with you regarding the gear ratios. For years, high quality O scale models like Lobaugh, Max Gray, US Hobbies, etc., used ratios around 30:1 or higher and proudly proclaimed it in their advertising so customers knew they weren't buying a toy. Those motors were probably slower-turning than what we have today, no one cared about the loss of top speed. The motors were mounted in rubber grommets to quell vibration.
IMO 36:1 is about ideal for steam and 21:1 is too fast for realistic operation. Friction increases suddenly when the loco enters an un-eased sharp curve as found on most 3-rail layouts. Rubber tires make this problem worse because they prevent the wheels from skidding. So the loco slows noticeably, ruining any illusion of realism. It's most noticeable when the loco is running light, such as when easing out of the engine house. You need a LOT of torque and flywheel RPM to prevent this slowdown. By switching to a taller ratio, you're leaving slow-speed smoothness on the table in exchange for 100 mph top speeds that have no place on most home layouts. If the problem is NVH, then solve the problem. Don't dumb down the gear ratio to avoid it!