Williams by Bachmann sent me a part that does NOT match what's on its Parts Website

What will you do if they accept the return? How will you repair your broken truck?

If you have a wheel puller you could extract a good axle and install it in your broken truck.

Pete

Ask on the forum if someone has a truck to sell you. JohnA

To those who asked how I will fix my loco, thanks for asking.  Bachmann has a different part (see: https://estore.bachmanntrains....amp;products_id=6911) which I have now ordered to replace the one they sent me.

I didn't order it the first time around because it is a lot more expensive ($33 vs. $20), it comes with parts I didn't need, and because if the original part I ordered had looked like its picture, the original part would have worked just fine.

Matt

Matt:

It looks like what they sent you is a truck for the 0-27 Alco FA-2 dummy unit.

Assuming responsibility for the incorrect truck lies with Bachmann, I can’t imagine them not being willing to take this back and provide the correct F3 non-geared truck (the one without the coupler and side frames). Their website indicates it’s in stock.

Curt

@juniata guy posted:

Matt:

It looks like what they sent you is a truck for the 0-27 Alco FA-2 dummy unit.

Assuming responsibility for the incorrect truck lies with Bachmann,

Curt

Thanks Curt.  Now I know what part they actually sent me.  I don't have an Alco FA -2 dummy so I wouldn't have known.

I can 100% guarantee the responsibility for this is on Botchmann.  I ordered the part that their website indicated was correct.  I hope you are correct about them taking it back.  They use to have a "lifetime guarantee" on their models - at least for their smaller scales.  I don't know if they still do, but what that really meant (for example) is if your N scale UP 2-8-0 Consolidation broke, you could sent it back to them and they would send you a Sante Fe 4-8-4 Northern to replace it.  In other words, the guarantee was basically worthless.

Matt