Skip to main content

Ordered some LEDs from them last night and had a couple of questions. Dave Evan called me this morning, was extremely helpful, simply a delight to work with. Told him that we saw a light mentioned on the forum that he sold and we needed six of them but couldn't find on his website. He took care of it today.

 

He asked about what we are working on and said that he would send a sample of one type of LED to try for a project we will be starting soon. He also mentioned that he would like to have pictures of completed structures, etc if we would. Wasn't in a rush and could not have been any nicer. Wow, kinda like what I would want from a LHS if there was a good one close by.

 

It is nice to do business with Forum advertisers who are so helpful. Most that we have tried have been great and we always try to mention OGR and to say thanks for advertising. They appreciate it.

Original Post

Replies sorted oldest to newest

I ordered a power supply and LEDs from Evan Designs and inadvertently selected a 3-volt transformer instead of the 12-volt I wanted/needed. Dave caught the mistake and not only emailed me with a question about my order--and a way to reduce the purchase price if I wanted--he also called and left a message on my home phone.

I've dealt with a lot of suppliers over the years and was even responsible for a couple of customer service operations in my career; but I don't think I've ever encountered a supplier who would go out of his way to assist a customer as much as Dave Evan did. This type of service is extraordinary these days. I'm not going anywhere else for LEDs from now on.

Add Reply

Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Ste 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
Link copied to your clipboard.
×
×