Bought a 4 pack of the flat cars, the military panel trucks and the truck and trailer. Everything is fine but one of the flats has a problem with a truck (the piece that triggers the coupler is off floating lose in the box, not sure how to remount it initial attempts were fruitless.). I submitted a request immediately (Friday) and have yet to hear anything. Something else I need to do?
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Bought a 4 pack of the flat cars, the military panel trucks and the truck and trailer. Everything is fine but one of the flats has a problem with a truck (the piece that triggers the coupler is off floating lose in the box, not sure how to remount it initial attempts were fruitless.). I submitted a request immediately (Friday) and have yet to hear anything. Something else I need to do?
ftauss,
Usually customer service is pretty quick to respond but I would be happy to help out. Which flatcar has the coupler issue?
-Mark the Menards Train Guy
Mark,
When someone encounters a problem with a train item, such as ftauss has, is their a phone number that people can use to quickly resolve the problem?
Mark,
When someone encounters a problem with a train item, such as ftauss has, is their a phone number that people can use to quickly resolve the problem?
Jim,
We've found that email is the best method to contact us, especially for train stuff. The reason I say this is because when you send an email, customer service makes sure it is answered by the appropriate person or persons. This ensures that the question is answered to the best of our ability.
I hope that helps.
-Mark the Menards Train Guy
And that e-mail address would be.....?
And that e-mail address would be.....?
Mark,
Thank you for answer. I myself, I have always preferred handling things with a phone call.
A phone call to Jim Sutter was always a joy.
Order No: MCOM31556655
Part No: 279-3183
Car No: 85901
Thank You
Order No: MCOM31556655
Part No: 279-3183
Car No: 85901
Thank You
ftauss,
I will follow up with an email to the address you've listed on your profile. We will take care of this right away.
Thanks for contacting me!
-Mark the Menards Train Guy
Trainman52,
Thank you. Hope you have a wonderful and safe day.
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