Ordered track from Menard's - missing items - Update: Now resolved

Does the packing list show the rest of the items on back order, maybe?

Brendan

Your post has been passed on to Menards..Bob

@Brendan posted:

Does the packing list show the rest of the items on back order, maybe?

Brendan

No.  No packing list unfortunately.  The website lists the item as in-stock at several locations.

Interesting.  I have ordered several cases of various track from them.  They all arrived in what seems to be factory shipped boxes.  Remove the cardboard top and sides and you have a shelf ready display box.  Never received any “hand picked” pieces.  My guess is someone just screwed up when they pulled the item and thought it was one piece rather than one case.  They have been good from my view so far so I would expect they will make it right.  Good luck.

Will be easy for them to check by shipping costs/box weight.

I just wanted to post an update.  I did finally hear back from Menard's about the missing case of track and they promptly shipped it out.  I received it yesterday.

Thanks.

It’s always nice to hear when a problem is solved. Menards has been very responsive to problems.  Thanks for posting

@rplst8 posted:

I just wanted to post an update.  I did finally hear back from Menard's about the missing case of track and they promptly shipped it out.  I received it yesterday.

Thanks.

Suggestion:  Edit your thread's title AND the first post to clearly state the problem was solved quickly and to your satisfaction.  Some people will only see the thread's title (which has been rendered inaccurate) and move on.

@Pingman posted:

Suggestion:  Edit your thread's title AND the first post to clearly state the problem was solved quickly and to your satisfaction.  Some people will only see the thread's title (which has been rendered inaccurate) and move on.

Yup.  something like "Ordered track from Menard's - missing items - RESOLVED by customer service" would seem an appropriate modification to the title.

@cabinet Bob posted:

Your post has been passed on to Menards..Bob

Why does it take another person in the know to poke Menards customer service? I’ve had 4 or 5 problems with Menards, started the process just as the OP described, and never heard back just as the OP experienced.

Good to hear that Menards made good on their error.

@RadioRon posted:

Or just delete the entire post as its pretty much a year-old non-starter.

I'll leave that up to the mod's... but given that @Sam Jumper has had similar issues - and it doesn't seem very straightforward to get in contact with their online shipping department, I think it should stay as a warning.

You can only delete your post if there are no replies. 

@RadioRon posted:

Or just delete the entire post as its pretty much a year-old non-starter.

That's some fuzzy math since the thread was started on August 3rd which is only 8 days ago.

@rplst8 posted:

I'll leave that up to the mod's... but given that @Sam Jumper has had similar issues - and it doesn't seem very straightforward to get in contact with their online shipping department, I think it should stay as a warning.

Thanks for editing the thread's title.  Perhaps something similar in your initial post would also be appropriate to be sure the reader knows your issue was resolved.

No need to delete the thread IMO.

@TexasSP posted:

That's some fuzzy math since the thread was started on August 3rd which is only 8 days ago.

LOL!  I was thinking the same thing.