Those people at Ross Custom Switches are...

I agree, they are great people to deal with and they make a great product.

Happy railroading,

Don

I have nothing but good things to say about them.  Anytime you have a problem you can call and they will walk you through it.......until you understand.   GREAT PEOPLE !

I have bought DZ-1000 switch motors from Ross, when DZ Industries didn't want to sell them to me. Ross has helped me trouble shoot a DZ-1000 switch motor one time.

Lee Fritz

Great people, great product!

Dave

My only problem with Steve is that he is a Chrysler man. (LOL)

Great to work with! They know their products very well, and are willing to work with you as much as needed to meet your needs. They stand behind everything that they sell and do so in a friendly, supportive way.  I have nothing but positive experiences dealing with them, and have recommended them to other operators on several occasions.  Keep up the fine work, Steve and company.

Jim

Steve is a great guy, and has great products. As I said to Steve, my future layout will definitely be all Ross products.

Alex

Steve is one of the best vendor/manufacturers in our industry. They have outstanding customer service.

Little service requests or product orders, their service is great. tt

Steve is the absolute best.  And not only is the above quote accurate, RCS is one of the few companies that I still call a "manufacturer".  It's great that the business model has worked for RCS, and I'm amazed other companies haven't followed the lead.

Case in point... if I have a question about the product, I call.  Somebody actually answers the phone... and sometimes it's even Steve himself.  Everyone who's answered a question when I call is VERY knowledgeable about the products.  And not only do the products work, they work EXTREMELY well and are reliable.

Most other companies in this corner of the world... when you call and ask questions about the product, you seldom get the sense that you're talking to someone who really knows what's going on.  And in some cases, you actually KNOW that they won't really know the answer until they see the product arrive from overseas several months (or years) from now.

No flame wars needed here about overseas vs. domestic production.  But what RCS does and how they do it is not rocket science.  Yet more companies elect to business otherwise.  I just don't "get it".  But I do want to congratulate Steve for starting a company here in the U.S., keeping production here in the U.S., being super knowledgeable about RCS products, and standing behind what RCS produces so well that the company has built a loyal client following.  How much of a recipe for success is that!!! 

David

My only problem with Steve is that he is a Chrysler man. (LOL)

That's right! MOPAR or NO CAR BABY!

My baby.

Thanks for chiming in everyone.

RCS really does deserve the accolades.

Larry

To this point, I have had a 13 year association with Steve (my wife for that same period of time has a profound crush on him). He took my hand drawn 30'x24' spaghetti track plan and converted it to a computer drawing which specified all the fixed radius track and turnout types. This became my initial purchase from RCS. The layout has grown since then and RCS continues to be the supplier. Steve continues to be a totally nice guy and is deeply committed to this hobby and pleasing his customers. I feel great every time I get to shake his hand and my wife gets a hug from him.

Steve at Ross is GREAT to work with!!!!!

My layout is all Ross.  Great track and switches.  And as many others have said, nice people to do business with.

Come on now. Steve costs me too much money. Every time I turn around I'm buying more Ross switches.

Romiller