LionelLegend posted:Does anyone know if the 50% off includes a shell for a locomotive where you must contact Lionel to order. Obviously it wouldn’t if they don’t have it but if they do then would it?
Only if it shows on the website.
Lionel Dean posted:Hello all.
We are aware that the parts website is down and we have been working to restore it. Unfortunately we are still down and looks like we will be down until Monday or so. When we are back up I will be extending the 50% parts sale for the days we were down.
I sincerely apologize for the inconvenience this has caused and I thank you for your patience.
Dean, I entered an order on Friday, but never got any email with an acknowledgment, did the order go through? Is there someone I can contact or email to check to make sure it's entered?
gunrunnerjohn posted:Lionel Dean posted:Hello all.
We are aware that the parts website is down and we have been working to restore it. Unfortunately we are still down and looks like we will be down until Monday or so. When we are back up I will be extending the 50% parts sale for the days we were down.
I sincerely apologize for the inconvenience this has caused and I thank you for your patience.
Dean, I entered an order on Friday, but never got any email with an acknowledgment, did the order go through? Is there someone I can contact or email to check to make sure it's entered?
I placed an order. I never have gotten a confirmation. When the site was up again Friday night my order was processing in “My Lionel” space.
Confirming emails have been hit and miss for the last 6 months or so. Same with shipping notices. I have received all my orders within a week regardless.
Pete
No confirmation email for me either. But my card was charged.....
Made my order Friday 6AM and did get a web page with an order number; wrote that down; no email.
I guess that's the new normal now. 
Train Nut posted:No confirmation email for me either. But my card was charged.....
I just checked and the card was charged, thanks for smacking me along side the head for an alternate way to check the order status. 
I am glad that was figured out as our system is still down and I am unable to see which orders have been placed and which did not make it into our system.
I will alert everyone when we are back up.
Thank you.
I tried Saturday several times and yesterday to no avail. I had my list put together for two weeks for that. Bummer.
Jeremy, Dean said they were going to extend the sale for a couple of days after the site comes back up, so you didn't miss out yet. 
I see the parts site is back up, however it's not showing the half off parts in my cart. I guess they're still working on it.
Hello All.
I am pleased to announce that the website is back and operational. I have extended the dates to allow for the extension of the sale through Wednesday 11-8-2018.
You may have to refresh your carts if you do not see the 50% discount.
Thank you all for your patience and understanding.
Yay!
Sure enough, I was just now able to purchase some parts; I tried last week but was unable to do so...
Mark in Oregon
Got my order in. Thanks Dean!
I placed my order VERY EARLY Friday(12:10AM) without problems. Yesterday(Sunday) heard a noise outside on the porch. Lo and behold, it was the USPS mailwoman delivering my Lionel parts order! I know many of you couldn't place your parts order because of the website crash. I was fortunate and just want to thank Lionel customer service for their lightning quick shipping of my order.
Nick
Placed an order within the last hour. It processed correctly, applying the discount, etc.
Steve
What is the link for the Lionel 50% off sale. I don't see the 50% off.
You just input the item into your cart and it should register 50% off automatically.
Train Nut posted:You just input the item into your cart and it should register 50% off automatically.
Yep, that’s how it worked for me.
Steve
machinist posted:I placed my order VERY EARLY Friday(12:10AM) without problems. Yesterday(Sunday) heard a noise outside on the porch. Lo and behold, it was the USPS mailwoman delivering my Lionel parts order! I know many of you couldn't place your parts order because of the website crash. I was fortunate and just want to thank Lionel customer service for their lightning quick shipping of my order.
Nick
Same here w/ placing the order around 12:10AM FRI and my little box arrived today. Many thanks to the Lionel staff and their continued annual LCCA weekend event.
Dean, many thanks for rapid recovery and updates. --Frank
Went to call in, states to call back within an hour... but, that puts us past the close time of Lionel.
Do it on the website if you can, it's working again. Took me a few tries to get through to ordering when I wanted some "Must Call Lionel" parts.
RideTheRails posted:Placed an order within the last hour. It processed correctly, applying the discount, etc.
Steve
Same here. A nice feature is you can "see" your cart as you shop and put items in it before going to check-out.
anyone else getting email confirmations? I got a confirmation number when i ordered but have never got a confirmation email. Took me a few tries to get the order to go through. I'm sure they are swamped.
Placed an order tonight. Got a confirmation number but no email. My credit card was charged so I know it went through.
I'm fairly certain that the e-mail confirmation feature hasn't worked for a few years now.
TRW
jeremy ferrell posted:anyone else getting email confirmations? I got a confirmation number when i ordered but have never got a confirmation email. Took me a few tries to get the order to go through. I'm sure they are swamped.
TRW is correct. Several years ago, I placed a parts order but never received the confirming email even though the web page stated that I would receive one after the order was placed. After a few days, I phoned Lionel to ask about my order status and the lack of a confirming email. The Lionel customer service girl told me that my order had been placed and accepted, but they no longer send confirming emails on parts orders.
Nick
thx for the update guys. They charged my card. All good.
One more question. How long does it typically take to get a parts order. Clearly they will be backed up right now but just wondering timelines in the past. Assuming they have them In stock.
jeremy ferrell posted:One more question. How long does it typically take to get a parts order. Clearly they will be backed up right now but just wondering timelines in the past. Assuming they have them In stock.
I ordered Friday morning around 8AM. I think last year it was about a week. This time, they are due to arrive today.
I ordered Friday morning around 9 and received my parts this morning.
jeremy ferrell posted:One more question. How long does it typically take to get a parts order. Clearly they will be backed up right now but just wondering timelines in the past. Assuming they have them In stock.
About 1 week is my normal when I order after the big sale. Normally 2 days on a regular order.
I ordered Friday 6AM, parts showed up today at 4:30PM; those kids are really movin!
Thank you Lionel !!
Ordered Friday around 2am got everything yesterday.
