I have to ask forum participants a scenario that I've been struggling with...I'll keep it generic...We all know that a couple of recently released Lionel engines have been popular driving a supply and demand issue . This resulted in some price gouging above MSRP from a handful of retailers. Here's a scenario...If you call a couple of retailers and speak to the owners (that you purchase from regularly) and ask if they have the sought after item in stock and they tell you "I was shorted and searching for some.." or "Nope all gone! Sold out!" only to find out a week later that both retailers list the item on their web site $250.00 and $200.00 over retail. You personally email both retailers politely and professionally to express your disappointment. They do not reply. Should some basic customer service loyalty apply? Do you take your future preorders elsewhere? Do you consider it as just business? It amazes me the greed for one item and a couple of hundred dollars could possibly cost them thousands of dollars in future orders. So based on that scenario...how would you feel?What would you do?
Sunrise