MTH Parts Department with important new information from Mike Reagan [UPDATED 9/24]

@harmonyards posted:

Curiosity is killing me, what makes smoke fluid used?….was it burnt and put back in the bottle??……🤔

Pat

Too funny, Pat. It looked like a partially filled bottle. The others that came were filled above the label to the top curve. This one is about  a quarter to half inch lower than those two.  Also, no fluid was in the bag. However, this is the response I just got - talk about great service -

——————

We are sending a new, inspected under frame detail part. We are also including 1 bottle of smoke fluid as a courtesy. The correct fill level is about the top of the label, but I do know some were over-filled. Rest assured none were "used". Order#129

MTH Parts and Sales LLC

L

@Strap Hanger posted:

Too funny, Pat. It looked like a partially filled bottle. The others that came were filled above the label to the top curve. This one is about  a quarter to half inch lower than those two.  Also, no fluid was in the bag. However, this is the response I just got - talk about great service -

——————

We are sending a new, inspected under frame detail part. We are also including 1 bottle of smoke fluid as a courtesy. The correct fill level is about the top of the label, but I do know some were over-filled. Rest assured none were "used". Order#129

MTH Parts and Sales LLC

L

I’m just giving ya a hard time Strap, …🤣🤣🤣🤣….if you’re an outsider and you read what you wrote, it’s kinda “ how’d they use it and get it back in the bottle?” 😉

Pat

@Jim Sandman posted:

Ditto - MTH has had no communication with MTH techs.  I did get some thumbwheel assemblies that just showed up, outside of that crickets.

Jim

Here I thought i was the only one who got thumbwheel assemblies..LOL .. thats wild!

We got thumbwheels as well, they just showed up out of the blue, they'd been ordered for the better part of a year!

I’m another one who got a stash of thumbwheels when the getting was good.

I also found a couple of LED displays, those and the thumbwheels seem to be the big failure items.  I can rejuvenate the rubber keypad as a rule, so I have most bases covered.

I was also surprised when the order I placed for thumb wheels came in also!

Alan

Hey All,

Just thought I'd give you all an update about the new parts site. We have added a 6th section to the homepage called "Helpful Stuff & Videos" (found in the lower RH corner in the center of the homepage). In this section are the downloadable documents that contain the RailKing steam & diesel motor charts, Premier Diesel motor charts; revised, easier to read traction tire chart, part number decoding document as well as all the videos from the MTH Trains website (including some training videos on how to use the site). We invite you to come take a look when you have a few minutes; MTH Parts & Sales LLC website

Thank you,
Mike Reagan
MTH Parts & Sales LLC

Bravo Mike and all who are helping.  You are doing a great job with this.  I am now looking forward to searching for needed parts and information!  Thank you very much!!!!

FYI on the old pasts system you needed the hyphen in the part number. On the new part system don’t put the hyphen in when ordering a part even though the part number on parts lists shows the hyphen ,

When I went to order parts , when I had the hyphen in the part number , it would say not available, then I took out the hyphen and then the part showed up .

Yippee I got the parts 3 days later.

Thanks Mike Reagan for taking on this important and humongous job!

May it get easier for you in the future ! Job well done

Fred Bencivenga

May have missed it, is their a place to / link to sign up for the Newletter?

@PSU1980 posted:

May have missed it, is their a place to / link to sign up for the Newletter?

Just register on the parts site.

@Mikado posted:

Hey All,

Just thought I'd give you all an update about the new parts site. We have added a 6th section to the homepage called "Helpful Stuff & Videos" (found in the lower RH corner in the center of the homepage). In this section are the downloadable documents that contain the RailKing steam & diesel motor charts, Premier Diesel motor charts; revised, easier to read traction tire chart, part number decoding document as well as all the videos from the MTH Trains website (including some training videos on how to use the site). We invite you to come take a look when you have a few minutes; MTH Parts & Sales LLC website

Thank you,
Mike Reagan
MTH Parts & Sales LLC

I need better part descriptions so I stop ordering the wrong parts. Until each engine has a parts diagram, we have to guess at what parts will fit it. I sent an email of the exact problem.