2016 DCS Companion

Ron, I'm sorry you are having this problem. We have sold hundreds of copies of this PDF file and this is the first I have heard of this. Staples may have tried two different printers, but this is not a printer problem. It is a computer/font problem. If it appears correct on the screen, the computer being used to print it has a font issue.

What happens when you try to print one of the problem pages at home?

I had no problems printing it out.

Thanks for the quick response. Staples Rep said the same thing about the font issue. I'll check some random pages with my computer. 

No problems using my printer, so it must be a Staples printer problem. I'll try another place. Thanks again for the feedback. Hope I didn't waste your time.

Bogs, it is NOT a "printer problem." It is a computer and font problem. The Staples computer has an issue using the embedded fonts in the PDF file. Staples really needs to deal with this because if it happened to you, it will happen with others, too.

Glad you found the problem.

hi I recently tried to purchased the dcs companion efile on my thumb drive I paid for it and never was able to download  the version  and it doesn't at work, is there anyway you can help me or send me your phone number so you can prompt threw the transaction I paid on 5/19/2019 I called up Marty Fitzhenry and he suggest going threw you . please help me so I can get the full dcs companion e-file

I paid $14.95 and shows u[ on my bank statement!

Sincerely thanks

Alan Mancus

or email ,e with your phone number!

Rich was correct. Staples has a font issue with their computer. I took the file to another printer and he printed it with no problems. 

File is a PDF format so have you been able to successfully download other PDF files? Try downloading it to yourcomputers hard drive and then copy it to your thumb drive. I downloaded Ok.

Bogs

how come the web master wont respond to my eifile dcs download question?

Alan

repair technician posted:

how come the web master wont respond to my eifile dcs download question?

Because the Webmaster has other things he likes to do on a weekend besides look at this forum.

When you say, "...never was able to download  the version  and it doesn't at work..."  what does that mean? That doesn't tell me anything.

Do you see an error message?  If so, what does it say? Specifically what happens? Or doesn't happen?

I tired but was unable to download it and what I thought was downloaded I was not able to access it . is there some way you can prompt me threw the download again the only problem is I already paid for it don't want to pay twice for the same thing. I have been trying to download the full version of dcs efile drive for a long time even asked Barry where  to download it with no success. hope you can help. I deleted the download. can you please help me. I did not have this much trouble updating mth sound files to my engines!

sincerely thanks

Alan Mancus

p.s. ill be back around 1000am if you can email me your phone number would be much easier!

thanks

If you can recall the password you used when you paid for it, you do not have to pay again.  Just redownload using same password.

Alan, I'm sorry but you are not telling me anything I can use to help you! By saying,"...I tired (sp) but was unable to download it and what I thought was downloaded I was not able to access it..."  you are not telling me anything at all.

In order to help you I need to know specifically what happens when you try to download the file. 

• Does the link in the email not work?
• Does your password not work?
• Is there an error message? If so, what does it say?
• Where are you saving the file on your computer?
• Does the file actually download and you just can't find it on your computer?

This is a pretty simple process, but without anything specific to go on, I can't help you.

can you email me your phone number and you can help me resolve it by telling me exactly how to download the efile and what program I need to view it. I deleted my download as I think it was only a 2k file . so I need to download the file again without paying twice ok!

thanks for any help you can provide

Alan

The OGR Office number is 800-980-OGRR (6477.) We're here from 9 am to 5pm EDT.

However, there is nothing to this. In the email you received when you placed your order, there is a link to click on to download the file. That's it. Click on the link and download the file. Done.

Don't worry...no matter how this works out, you will not have to pay for this twice.

thank you so much Rich I will call you tomorrow around 1000am eastern nj time

thank you so much

Alan

I also have had an issue with having a printed version of the DCS Companion 3rd Edition done at Staples and Kinkos. Just returned from the 2nd FedEx/Kinkos store. Neither one of those could print it either. Small rectangular boxes show up randomly in place fonts. The last Kinkos Manager tried 2 different printers and 2 programs to print the file. Neither worked. 

I had no problem having the first 2 editions printed and bound. This file of the 3rd edition was downloaded 1/28/17. It prints fine on my printer at home. The last Kinkos manager said we have a "postscript error."

Any suggestions?? 

A great publication to have and extremely well done!! 

If Kinko's is experiencing a postscript error, it means their computer software needs upgraded. The fact that you can print it at home tells you there is nothing wrong with the file.

It also tell you that YOUR computer is more current and up-to-date than the Kinko's machines!

Thanks. I finally took the file to a local printer (not Staples, Kinko, etc.) and he had no problems printing it out. Next time I'll bite the bullet and buy publication online and save the trouble.

This forum was very helpful. Thank you everyone who contributed. Our passion is the best.

Ron

Gentlemen,

    I purchase Barry's soft back book all the time, and now I am using the older version as my track side copy to make engineering notes in as I build, no more copying for me.

PCRR/Dave

I am amazed that the big office chains (Staples, Kinkos, etc.) don't keep their computers updated properly. I'm glad you got it printed OK.